Inserting custom text

Bloom comes with a lot of nice features - including the possibility to customize all text. And if you have access to Dynamic Content you can even turn on a feature that allows all text to be multilingual.

Bloom is already loaded with texts that you can replace when you’re ready!

Overview of customizable text

This is an overview of all places where you can customize the text:

Article page	“Table of contents” headline “Previous” button text “Next” button text
Section page	Call to action box including links
Category page	All call to action boxes including links
Community post page	Hero headline
Community topic list page	Hero headline
Community topic page	Hero headline
Footer	Middle section where a list can be shown
Header	“Back to bloom.com” text
Homepage	Hero headline “See the next categories” “View all” “Previous” “Next” All call to action boxes

Whenever you’re ready to customize your text, just navigate to your Guide template, from within Guide Admin and click “customize”.

To the left, you’ll find all the settings that you have available and at the bottom, you can find all text settings:

Remember to check off “Use Dynamic Content” if you want your content to be multilingual.

Creating dynamic content

Dynamic Content requires the Zendesk Support Professional plan or higher

When you want to use dynamic content as your text, then you have to follow these steps:

Login to Zendesk Support
Click on the cogwheel and access the administrator panel
Click on dynamic content.
Click on “Add item” on the top right corner
Create a title, add languages and fill in the description and then click “Create”
Once created copy/paste the placeholder located at the top
Log in to your Zendesk Guide
Go to your admin panel and locate your new Bloom theme
Check off “Use dynamic content” in the “Translations” setting
Add the placeholder you’ve copied earlier into the correct setting.
Remember to remove the two curly brackets in front and back and the “dc.”

Now you have dynamic content on your Zendesk Guide!
Remember that if you check off “Use Dynamic Content”, then you have to insert dynamic content into all the text boxes.

All links have to be inserted as regular text

When you insert a link to a button or text from the settings, be aware that you have to type the URL. You can still type the URL as regular text even though you have "Use Dynamic Content" on.

Using HTML in dynamic content

This requires an understanding of HTML

Dynamic content supports the use of HTML, which can customize your Guide even further.

Among other things, you can create a list, links, making text bold and much more.

Creating a list

A list can be very useful if you want to display many elements. You can create one by following these steps:

Locate dynamic content in Zendesk Support and add a new one.
Creating a list with links and bold text can look like this
Add the dynamic content to the correct setting and the result will be shown in the Guide

Creating a link

Locate dynamic content in Zendesk Support and add a new one.
Creating a link can look like this

Bold text

Locate dynamic content in Zendesk Support and add a new one.
Creating bold text can look like this